FAQs

Payment & Delivery

What Payment methods do you accept?

We recommend PayPal to all our customers and we accept all major forms of credit and debit cards.

What regions do you deliver to?

Although we are the only UK based moon lamp store, we also ship moon lamps world wide. If you are unsure please contact us by email on customer.service@ledmoonlamp.com

Do you offer delivery tracking?

Yes as part of our free UK delivery all orders have tracking and require a signature on delivery.

What are your average delivery times?

All UK order are disptached within 24 hours and should be delivered 3 – 5 days after dispatch.
International deliveries will varies depending on the region.

Is your website and my data secure?

You data here at www.ledmoonlamp.com is one of the most important things to us. We use 256bit SSL encryption to ensure nobody can access any data you share with us.

The team here are www.ledmoonlamp.com have also received GDPR training to ensure they are handling information and data according to EU regulations.

Do i need to create an account to make a purchase?

No you do not need to create an account to purchase a moon lamp from us.

Do you have a customer service contact email?

You can contact our customer service team on email using: customer.service@ledmoonlamp.com

Moon Lamp Queries

What moon lamp size do you recommend?

Our most popular moon lamp size is 20cm. This is also the size we recommend for a first purchase.

Does the moon lamp need to be always connected to a mains outlet?

You do not need to leave your moon lamp connected to the power mains. Once your moon lamp is charged it can last up to 12 hours depending on your setting and the battery is rechargeable.

Does the moon lamp battery need to be changed?

No the moon lamps we sell has a built in rechargeable battery. Once the battery charge is empty just recharge it with the supplier USB cable like you would a mobile phone.

How do i charge the moon lamp?

You can charge your moon lamp using the supplied usb charge cable

How long does a full battery charge last for?

On a full charge your moon lamp can last up to 12 hours depending on your light settings.

Is the light bright enough to light a room?

Our moon lamps have a lot of lighting options to select from. You can set it to be as dim or as bright as you prefer.

Can the moon lamp be used whilethe charging cable is connected?

Yes our moon lamps can be used and operated while charging via the usb charging cable.